Return Policy

Return Policy

We want you to be happy with what you buy on Lokalionline. This policy explains how returns and refunds work for orders placed through the platform.

1. Right to return

Unless a product page states otherwise, you may request a return within 14 days of receiving your order if the item is unused, in its original packaging and in the condition it was delivered.

2. Items that cannot be returned

• Perishable goods and items that deteriorate quickly.
• Personalised or made-to-order products.
• Hygiene products once the seal has been opened.
• Digital products and services that have already been delivered or used.

3. Damaged or incorrect items

If an item arrives damaged, defective or different from what you ordered, contact the seller or our support team within 48 hours of delivery with photos of the item. You are entitled to a replacement or a full refund, including return shipping costs, in this case.

4. How to request a return

Go to your order history, select the order and choose "Request return", or open a support ticket referencing your order number. The seller will review the request and provide return instructions.

5. Refunds

Once the returned item is received and inspected, the refund is issued to the original payment method or as store wallet credit, depending on the payment method used. Refunds are typically processed within 5–10 business days after approval.

6. Disputes

If a seller does not respond to your return request within a reasonable time, you can escalate the issue through our support team and we will help mediate a resolution.